Last updated: February 04, 2024
Thank you for using the DeedSign website and DeedSign app.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
General Refund Policy
DeedSign generally does not issue refunds for our subscriptions or any other purchases made through our platform. We believe in the value and quality of our service, which is designed to meet the diverse needs of our users. Before making any purchase, we encourage our customers to review all the features and capabilities of DeedSign through our free trial option.
Eligibility for Refund
Despite our policy, we acknowledge that there may be exceptional circumstances under which a refund could be considered. To be eligible for a refund, the following conditions must be met:
- Refund Request Timing: A refund request must be submitted within the first 30 days of the initial subscription start date. Requests made beyond this period will not be eligible for a refund.
- Usage: Refund requests will be evaluated based on the usage of the service. If significant usage is detected within the first 30 days, it may impact the eligibility for a refund.
- Technical Issues: If you are experiencing technical issues that prevent the proper use of our service, we first offer technical support to resolve these issues. If such issues cannot be resolved and significantly impair your use of DeedSign, you may be eligible for a refund.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Reach out to our support team via email at support@deedsign.com. Please include your account information, subscription details, and a detailed reason for the refund request.
- Evaluation: Our team will review your request based on the eligibility criteria outlined above. We may contact you for further information or clarification.
- Outcome: You will be notified of the outcome of your request. If approved, the refund will be processed to your original method of payment within a certain number of days, depending on your bank or payment provider.
Exceptions
Please note that certain promotional or discounted subscriptions may be explicitly marked as non-refundable. In such cases, the specific terms and conditions of the offer will prevail.
Contact Us
If you have any questions about our refund policy or need further assistance, please don't hesitate to contact us at support@deedsign.com. Our team is here to help you with any concerns or issues you may have.
Thank you for choosing DeedSign. We value your business and are committed to ensuring that your experience with our service is satisfying and beneficial.
